Retail Personal Banker II - Schaumburg, IL

Fifth Third Bank • Schaumburg, IL

2d • $41,600 - $66,600 • Onsite

About The Position

The Retail Personal Banker II provides an exceptional customer experience by building and maintaining lasting relationships with existing and prospective customers. The banker helps customers understand and address their financial needs, offering solutions across the customer lifecycle through a consultative sales and service process. The role is accountable for managing risk by exchanging ideas and opinions, elevating concerns, following policies and procedures, and identifying, assessing, managing, monitoring, and reporting risks while operating within the Bank's risk appetite.

This position is based in a normal office environment in Schaumburg, Illinois. It involves extended viewing of computer screens and periodic travel within the Bancorp footprint for meetings and training. The stated annual base pay range is $41,600 to $66,600. Individual compensation varies based on factors including relevant skills, experience, education, and geographic location.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach to identify current and prospective customers' needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of the Bank's products, services, and processes.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Openly exchange ideas and opinions, elevate concerns, follow policies and procedures, and identify, assess, manage, monitor, and report risks.

Benefits

• Comprehensive benefits programs designed to support employees' and families' physical, financial, emotional, and social well-being.
• Differentiated compensation offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED