Retail Personal Banker II

Fifth Third Bank • Traverse City, MI

7d

About The Position

The Retail Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The banker helps customers understand and address their financial needs by offering solutions across the customer lifecycle through a consultative sales and service process.

The role is accountable for managing risk by exchanging ideas and opinions, elevating concerns, and following established policies and procedures. The banker is expected to act in the best interests of customers and colleagues, support a positive customer experience, and identify, assess, manage, monitor, and report risks while operating within the Bank's risk appetite.

The position works in a normal office environment, includes extended viewing of computer screens, and may require periodic travel within the Bancorp footprint for meetings or training. The role is eligible for an incentive compensation plan in addition to base salary. Fifth Third describes its benefits as supporting employees' and families' physical, financial, emotional, and social well-being; further details are available on its Careers page or through a talent acquisition partner.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with both acquiring new households and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Ability to make sound decisions.
• SAFE Act registration through the Nationwide Mortgage Licensing System (NMLS) is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships within an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to uncover needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Perform other duties as assigned.
• Identify, assess, manage, monitor, and report risks while following policies and procedures.

Benefits

• Comprehensive benefits programs supporting employees' and families' physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED