Retail Personal Banker II

Fifth Third Bank • Traverse City, MI

6d • Onsite

About The Position

The Retail Personal Banker II provides an exceptional customer experience by building and maintaining long-lasting relationships with existing and prospective customers. The banker helps customers understand and address their financial needs by providing solutions across the customer lifecycle through a consultative sales and service process. The position is accountable for managing risk, following policies and procedures, and acting in ways that create positive experiences for customers and colleagues. The banker achieves results while operating within the Bank’s risk appetite and identifying, assessing, managing, monitoring, and reporting risks.

This role is based in a normal office environment, involves extended viewing of computer screens, and requires periodic travel within the Bancorp footprint to attend meetings or training. The position requires S.A.F.E. Act registration through the Nationwide Mortgage Licensing System at the time of employment. Compensation includes base salary and eligibility to participate in an incentive compensation plan. The company also describes comprehensive benefits supporting employees’ physical, financial, emotional, and social well-being.

Requirements

• High school diploma or GED and one year of customer service experience, or a college degree, or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with new household acquisitions and deepen customer relationships.
• Ability to represent Fifth Third Bank professionally in verbal and written communication.
• Ability to analyze credit and financial information.
• Business acumen.
• Demonstrated ability to make sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System is required at the time of employment.

Nice To Haves

• Experience in the financial industry.

Responsibilities

• Cultivate, maintain, and enhance relationships with an assigned book of business through proactive outreach in person, by phone, or through other appropriate channels.
• Use a consultative approach with current and prospective customers to identify needs and tailor recommendations, solutions, and advice.
• Maintain working knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data and related financial information to ensure customers receive solutions aligned with their needs.
• Provide customer support that reinforces the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
• Identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits programs designed to support employees’ and their families’ physical, financial, emotional, and social well-being.
• Eligibility to participate in an incentive compensation plan, with payments based on company, line-of-business, and/or individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED