Retail Parts Pro

Advance Stores Company • Dubuque, IA

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About The Position

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive systems and parts, and the ability to identify problems, troubleshoot, assist with customer projects, and source parts from multiple channels, including special orders and second sources. The position also requires in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

The Retail Parts Pro supports DIY customers in person and by phone, helps achieve sales and service objectives, manages and provides DIY services, and maintains customer service and store appearance standards. The role also includes key-holder duties and assistance with store inventory and cleanliness.

Requirements

• Three to five years of prior automotive parts experience.
• Proven sales ability and past experience fulfilling customer transactions.
• Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Ability to speak and write English and communicate effectively while building strong relationships with customers, peers, and management.
• Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
• Ability to understand and execute instructions in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Accurately perform basic arithmetic using whole numbers, common fractions, and decimals.
• Effective use of Microsoft Word and Excel.
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Valid driver's license.

Nice To Haves

• Spanish language skills.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customers in store and over the phone.
• Achieve personal and store sales goals and service objectives.
• Manage and provide DIY services, including battery installation and testing and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key-holder responsibilities, including task assignment and completion, safety, and opening and closing duties.
• Assist with inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed