Retail Parts Pro
About The Position
The Retail Parts Pro is a professional-level sales position supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, automotive systems, parts, store inventory, and maintenance processes. The Retail Parts Pro helps DIY customers identify and troubleshoot automotive issues, supports projects, and sources parts through options such as special orders, FDO, and second sources. This is a full-time position. The role also supports customer service and store operations, including sales goals, DIY services, inventory activities, store appearance, and key-holder duties.
Requirements
- 3–5 years of prior automotive parts experience.
- Proven sales ability and past experience fulfilling customer transactions.
- Valid driver's license.
- Working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronics, and exhaust.
- Ability to speak and write English and communicate effectively with customers, peers, and management.
- Ability to read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals, and to write simple correspondence.
- Ability to understand and carry out written, oral, or diagram-based instructions.
- Successfully complete the Parts Knowledge Assessment.
- Ability to perform basic arithmetic using whole numbers, fractions, and decimals.
- Ability to use Microsoft Word and Excel effectively.
- Strong organizational skills.
- Ability to work an assortment of days, evenings, and weekends as needed.
Nice To Haves
- Spanish language skills.
- ASE certification.
Responsibilities
- Facilitate the selling experience for DIY customer visits and phone calls.
- Achieve personal and store sales goals and service objectives.
- Manage DIY services, including battery installation and testing and wiper installation.
- Ensure high standards of customer service and store appearance.
- Perform key-holder responsibilities, including task assignment and completion, safety, and opening and closing duties.
- Assist with inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
- Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
- Provide DIY services, including battery installation and testing and wiper installation.
Benefits
- Comprehensive health and wellness benefits program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
