Retail Parts Pro

Advance Auto Parts • Santa Rosa Beach, FL

7d

About The Position

The Retail Parts Pro is a professional-level sales position supporting advanced functions of the do-it-yourself (DIY) business. The role requires expert knowledge of store systems, advanced automotive systems and parts, and the ability to identify problems, troubleshoot, and assist DIY customers with projects. The Retail Parts Pro can source parts from multiple channels, including special order, FDO, and second source, and has in-depth knowledge of store inventory and maintenance processes. This is a full-time position.

Requirements

• Have 3–5 years of prior automotive parts experience.
• Demonstrate sales ability and past experience fulfilling customer transactions.
• Have a valid driver's license.
• Have working knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, and exhaust systems.
• Speak and write English and communicate effectively while building strong relationships with customers, peers, and management.
• Read and interpret safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions provided in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately, including operations with whole numbers, common fractions, and decimals.
• Use Microsoft Word and Excel effectively.
• Have strong organizational skills.
• Be able to work an assortment of days, evenings, and weekends as needed.

Nice To Haves

• Spanish language skills.
• ASE certification.

Responsibilities

• Facilitate the selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services, including battery installation and testing, and wiper installation.
• Maintain high standards of customer service and store appearance.
• Perform key-holder responsibilities, including assigning and completing tasks, supporting safety, and opening and closing duties.
• Assist with store inventory processes, including truck put-away, shoot-outs, cycle counts, and back stock.
• Maintain store cleanliness, including floors, bathrooms, facing, dusting, and the parking lot.
• Provide DIY services, including battery installation and testing, and wiper installation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed