PARTS - retail advisor

ROYAL AUTO GROUP OF SAN FRANCISCO•San Francisco, CA

37d•Onsite

About The Position

Royal Automotive Group is seeking a dependable, detail-oriented Retail Parts Advisor to join our San Francisco team. In this role, you will be the backbone of our parts counter operations, ensuring our retail customers, wholesale accounts, and internal service technicians get the exact components they need efficiently. If you appreciate a structured, professional environment, thrive on solving technical puzzles, and want a company where your ambition is rewarded with advancement opportunities, this is the place for you. Prior automotive parts experience is a plus, but it is not required—if you have the right work ethic, we will fully train you.

Requirements

A strong desire to learn the business from the ground up and advance into higher-level positions within the organization.
Comfort learning new software, including electronic parts catalogs (EPC) and dealership management systems (DMS).
Clear, direct communication skills to streamline operations and documentation between the parts counter, the service desk, and the body shop.
Strong organizational skills, a high attention to detail, and a reliable, teachable attitude.

Nice To Haves

Prior automotive parts experience.
Experience with Audi, Volkswagen, Volvo, or Mazda parts catalogs.
Basic proficiency with Microsoft Excel.

Responsibilities

Assist retail and wholesale customers via phone, email, and in-person requests with accuracy and a professional demeanor.
Receive, log, and organize incoming parts shipments; maintain strict inventory control and tracking protocols.
Collaborate closely with service advisors and technicians to fulfill parts orders quickly and minimize vehicle downtime.
Use electronic parts catalogs (EPC) to precisely identify components and handle order routing.