Parts Advisor

Mercedes-Benz of Midland•Midland, TX

1d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Mercedes-Benz of Midland, Texas, a Cavender Auto Family dealership, is currently seeking a talented Parts Advisor to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed. Veterans and Military spouses are encouraged to apply!

Requirements

High School Diploma/GED is required
Successfully complete MVR, background check, and pre-employment drug test.
Valid driver's license
Ability to read and comprehend job-related instructions and information whether electronic or paper-based
Deals creatively and logically with any problems that arise, while expressing empathy for customers and their problems
Must have the ability to move about the parts department and have computer skills
Ability to meet the physical requirements of the role (i.e. lift over 50lbs.)

Responsibilities

Ensure that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership's guidelines; deals directly with customer complaints stemming from parts issues
Encourage the sale of branded parts
Schedule regular efforts to improve the efficiency of customer/Parts Department interactions and transactions
Establish processes to ensure accuracy between inventory and computer records
Refresh accessory displays and coordinate with Sales Manager in ensuring an accessory vehicle is available
Monitor the workflow in the parts department and intervene as needed to ensure the work is completed on time and technician needs are met
Make warranty and billing adjustments
Monitor backorders daily ensuring deliveries are shipped and received as quickly as possible
Ensure that all dealership purchases are properly accounted for before payment is made
Assure that all parts are properly tagged to ensure that the dealership recovers full credit from the factory
Assist in collecting on overdue accounts
Notify all special-order customers upon arrival of parts