Retail Ophthalmic Dispensing Trainee

Visionworks•Schenectady, NY

4d•$18 - $26•Onsite

About The Position

The Retail Ophthalmic Dispensing Trainee assists customers with frame selection, fitting, and dispensing, using technical information to interpret prescriptions and support customers in choosing optical products and services. The role provides product and insurance-benefit information, sells and dispenses frames and accessories, and coordinates with the laboratory and Optometrist to ensure prescription accuracy. The trainee must fulfill the education and experience requirements to become a Licensed Optician within the time frame mandated by the state or contract. The position requires maintaining a clean, orderly dispensing area and facility; accurately handling patient pricing; following privacy, confidentiality, and information-security policies, including HIPAA; and completing required training and education. Additional responsibilities may be assigned as business needs change. The position is onsite and involves regular interaction with customers and associates.

Requirements

High school diploma or equivalent.
Current New York or Massachusetts Apprentice permit to practice; a copy must be on file with Human Resources.
One to three months of related experience and/or training.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or associates.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions using common-sense judgment and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and interest in working with the public.
Outgoing, positive, professional personality and appearance.
Ability to work independently and as part of a team, interact well with associates, perform multiple tasks, and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings.
Ability to initiate interaction, coordination, and collaboration with team members, clients, and customers.
Ability to stand and use hands and fingers to handle, feel, pick, or pinch, and to talk or hear for most of the work time.
Ability to walk and reach with hands and arms occasionally, and frequently lift and/or move up to 20 pounds.
Required vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Must comply with HIPAA requirements and company data-security guidelines for protected health information and other confidential information.

Responsibilities

Assist customers with frame and lens selection.
Provide accurate product information about frames, lens selections, and other services.
Explain third-party insurance benefits and coverage, discuss frame and lens options, and inform customers of charges not covered by insurance.
Analyze and interpret patients’ prescriptions.
Sell, fit, and dispense frames and other accessories.
Maintain a clean and orderly dispensing area.
Ensure patient pricing is accurate.
Communicate with the laboratory and Optometrist to ensure prescription accuracy.
Fulfill the education and experience requirements to become a Licensed Optician within the state- or contract-mandated time frame.
Follow privacy, confidentiality, proprietary-information, and HIPAA policies and procedures.
Participate in training and educational activities required to meet departmental goals and maintain professional or organizational requirements.
Clean equipment, workstations, and the overall facility daily.
Complete additional responsibilities as assigned in response to changing business needs.