Retail Ophthalmic Dispensing Trainee

Visionworks•Schenectady, NY

3d•Onsite

About The Position

The Retail Ophthalmic Dispensing Trainee assists customers in selecting frames and lenses, interprets prescriptions, and sells, fits, and dispenses frames and accessories. The role provides accurate information about optical products, services, and third-party insurance benefits, including any charges not covered by insurance. The trainee communicates with the lab and Optometrist to help ensure prescription accuracy and is expected to meet education and experience requirements to become a Licensed Optician within the applicable state- or contract-mandated timeframe. The position requires maintaining clean and orderly dispensing areas, equipment, workstations, and facilities; accurate patient pricing; compliance with privacy and security policies, including HIPAA; and participation in required training and education. Additional responsibilities may be assigned as business needs change. This is an onsite role involving regular interaction with customers and associates. The work requires frequent standing, hand use, and speaking or hearing, occasional walking and reaching, and frequent lifting or moving of up to 20 pounds. Vision requirements include close, distance, color, peripheral, and depth vision, as well as the ability to adjust focus. The work environment has a moderate noise level from computers, printers, and machines.

Requirements

High school diploma or equivalent.
Current New York or Massachusetts Apprentice permit to practice; a copy of the permit must be on file with Human Resources.
One to three months of related experience and/or training.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before customer or associate groups.
Ability to calculate discounts, interest, and percentages and apply basic algebra and geometry.
Ability to follow written, oral, or diagrammed instructions and solve problems involving several concrete variables in standardized situations.
Basic computer literacy.
Strong communication skills and a desire to work with the public.
Professional, outgoing, and positive personality and appearance.
Ability to work independently and as part of a team, interact well with associates, perform multiple tasks simultaneously, and adapt to change.
Ability to work onsite and participate in regular, predictable onsite meetings, and to initiate interaction and collaboration with team members, clients, and customers.
Ability to stand, use hands and fingers to handle, feel, pick, or pinch, and talk or hear for much of the work time; occasionally walk and reach; and frequently lift or move up to 20 pounds.
Close, distance, color, peripheral, and depth vision, and ability to adjust focus.
Compliance with HIPAA and company privacy and security requirements for protected health information and other confidential or cardholder data.

Responsibilities

Assist customers with frame and lens selection.
Provide accurate information about frames, lens selections, and other optical services.
Explain third-party insurance benefits, frame and lens options, and additional charges not covered by insurance.
Analyze and interpret patients’ prescriptions.
Sell, fit, and dispense frames and accessories.
Maintain a clean and orderly dispensing area and diligently clean equipment, workstations, and the facility daily.
Ensure patient pricing is accurate.
Communicate with the lab and Optometrist to ensure prescription accuracy.
Fulfill education and experience requirements to become a Licensed Optician within the applicable state- or contract-mandated timeframe.
Follow privacy, confidentiality, proprietary-information, HIPAA, and data-security policies and procedures.
Participate in required training and educational activities, including activities needed to meet departmental goals and professional or organizational requirements.
Complete additional responsibilities as assigned in response to changing business needs.