Retail Operations Specialist

Purolator•Montreal, QC

1d•Hybrid

About The Position

This position is responsible for supporting 18 terminals located across the province of Quebec by providing assistance with inventory, merchandising, customer service, and maintaining operational standards to promote efficiency and a positive customer experience.

Requirements

Consistently demonstrate core competencies in communication, innovation, change management, relationship building, and leadership
Retail and customer service experience is considered an asset
Self-starter with a strong action-oriented mindset
Ability to manage multiple tasks successfully in a fast-paced environment
Excellent interpersonal skills
Ability to work effectively and promote a team-oriented environment
Strong verbal and written communication skills required
Proficiency in Microsoft Office
Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

Nice To Haves

Post secondary education preferred

Responsibilities

Responsible for visiting independent retail locations and terminals to ensure store standards are maintained
Ensure regular store maintenance is upheld
Serve as a support contact for other pick-up/drop-off locations
Ensure employees are engaged and informed of current policies and procedures
Assist with handling customer complaints and inquiries
Assist with planning and maintaining store schedules
Responsible for planning and supporting classroom training and maintaining records
Manage compliance with retail standards across all locations
Assist with tracking and reporting on key performance metrics
Attend management meetings as required