Dollar General Retail Operations Specialist

Unique Industries•Philadelphia, PA

20h•Onsite

About The Position

Unique Industries is seeking a Dollar General Retail Operations Specialist to work in the Philadelphia Corporate office. This role will support the DG Retail Operations Manager in maintaining the total relationship with Dollar General by providing exceptional customer service, developing, executing, and conveying critical information and reports to internal and external contacts, and ensuring a high degree of accuracy, execution, and customer satisfaction on all sales and marketing initiatives.

Requirements

Proficient in MS Office software, especially MS Excel.
Knowledge of use and operation of standard office equipment.
Professional telephone & email manner.
Strong oral and written communication skills.
Acute attention to detail.
High school diploma or its equivalent required.
At least 1 year of sales support and/or customer service experience required.
Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

Nice To Haves

undergraduate degree in Marketing, Business Administration, or other related field preferred.
3 or more years of sales support and/or customer service experience preferred.

Responsibilities

Execute or assist in executing all day-to-day administrative tasks that are critical to supporting the Dollar General Account as directed by the DG Retail Operations Manager.
Aids in store returns and follow-ups - conducting thorough follow-ups to ensure timely resolution and customer satisfaction.
Address and resolve inventory-related challenges in store, working directly with Driveline to receive proper counts where needed – checking photos and updating our on-hands as needed.
Provide more dialed-down analysis of the inventory counts where applicable.
Manage stores status in JDE for replenishment – placing stores on and off hold for various reasons (overstock complaints, disasters, etc.) and managing the on-hold file for proper tracking.
Oversee the inventory reconciliation process in coordination with the DG Retail Operations Manager to maintain accuracy in our records.
Manages tickets in DG RESPOND & assists in resolving store issues.
Receives and resolves customer calls, including but not limited to: orders, discrepancies, proof of deliveries, manual inventory, over stocks, QA concerns, returns, etc.
Assist on credit, deduction, and freight claim issues that are preventing Unique payment.
Perform other related duties as required and assigned.