Retail Operations Specialist- U.S.

Jacques Marie Mage, Inc•Los Angeles, CA

2d•$70,000 - $80,000

About The Position

Jacques Marie Mage is seeking a Retail Operations Specialist to support the continued growth and refinement of our US retail business. This role will be responsible for building and maintaining the systems, processes, and operational discipline that allow our galleries to perform at the highest level. This is a hands-on role that sits at the center of retail, inventory, and cross-functional execution. The ideal candidate brings strong operational rigor, attention to detail, and the ability to create structure in a fast-moving, high-standard environment.

Requirements

3–6 years of experience in retail operations, inventory management, or multi-unit retail
Strong understanding of inventory systems and retail operations (Shopify, NetSuite or similar preferred)
Highly organized with strong attention to detail and follow-through
Ability to build structure and processes from the ground up
Strong communication skills with the ability to work cross-functionally
Comfortable operating in a fast-paced, evolving environment

Responsibilities

Build, implement, and continuously refine retail SOPs across all US galleries
Establish clear operational standards to ensure consistency in execution across locations
Partner with Retail Leadership to identify gaps and improve efficiency across all areas of the business
Own documentation and rollout of new processes, ensuring adoption at the store level
Lead inventory management across all US galleries, ensuring accuracy and accountability
Oversee and enforce cycle count processes and inventory audits
Monitor stock levels, sell-through, and imbalances, proactively recommending actions
Partner with warehouse and supply chain on allocations, replenishment, and discrepancies
Own all store-to-store transfers, ensuring timely and accurate movement of product
Coordinate closely with warehouse and logistics teams to support retail needs
Maintain clear tracking and communication around inventory movement
Act as the primary bridge between Retail, IT, Operations, Finance, and Supply Chain
Support system rollouts (Shopify, NetSuite, etc.) and ensure retail teams are properly trained
Troubleshoot operational issues in real time and escalate when needed
Ensure galleries are operating in line with company standards across organization, inventory handling, and back-of-house discipline
Conduct regular store visits or audits to maintain consistency
Support new store openings, including operational setup, inventory flow, and process implementation
Track and report on key operational metrics including inventory accuracy, transfer timing, and stock health
Identify risks and inefficiencies, and provide clear recommendations
Support EOD and reporting structure improvements in partnership with leadership