Retail Banking Operations Specialist

The Bank of Elk River•Elk River, MN

5d•$25 - $32•Hybrid

About The Position

Making an Impact Behind the Scenes Do you enjoy solving problems, improving processes, and helping others succeed? We're seeking a Retail Banking Operations Specialist to serve as a trusted resource for our retail teams while championing training, innovation, and operational consistency. Join a community-focused bank that values people, builds trust, pursues excellence, and strengthens the communities we serve. At The Bank of Elk River, we believe in the following core values: We put people first: Our customers, co-workers, and communities inspire us every day. We are dedicated to your success and believe that by building strong relationships, empowering our team to make decisions, and developing genuine connections, we all succeed. We build trust: Since 1885, trust has been the foundation of our business. Our unwavering commitment to integrity, honesty, and respect guides us today. You can count on us now and in the future. We pursue excellence: We embrace a culture of innovative thinking and continuous learning. We leverage diverse perspectives through communication and collaboration to deliver relevant progressive solutions that exceed expectations. We strengthen communities: We are driven to make a positive and lasting impact. By investing financial resources, sharing our expertise, and devoting our time, we strengthen the communities we serve. SUMMARY The Retail Operations Specialist supports consistent Retail operations across all branches through procedure ownership, training, system administration, reporting, and operational support. This includes writing, reviewing, and updating Retail procedures; communicating changes to Retail teams; and supporting new hire and ongoing training. This position also provides subject matter expertise for IRA, HSA, safe deposit box, specialty accounts, wire administration, digital banking, and related operational processes; assists with audits, and project work; and helps research complex customer scenarios.

Requirements

High school diploma or equivalent required, AA degree preferred.
2+ years of job-related experience.
Jack Henry Banking software experience preferred.

Responsibilities

Works closely with the Director of Consumer Banking and Branch Managers as a liaison and champion of the Retail banking teams (Tellers, Bankers, and Call Center Representatives). Communicates process and procedural changes to Retail in a timely, consistent, and effective manner.
Owns Retail procedure development, review, and updates while identifying and delivering operational, technical, process, and procedural training for retail teams to drive and ensure consistency across all of retail.
Provides new hire training for Xperience, core systems, 20/20 Teller, new account opening, and related Retail processes.
Supports Retail project work by providing operational expertise; working directly with the Director of Operations, deposit operations, loan operations, and project management teams.
Maintains knowledge of Retail products and services and demonstrates proficiency with Retail programs and systems, including Teller Platform, Meridian Link Platform, Digital Banking Solutions, and administration of related parameter changes and releases.
Review of various daily and monthly reports to support retail and operational processes as needed.
Serves as a subject matter expert and provides administration duties for safe deposit box administration, IRA/HSA administration, specialty accounts, and wire administration.
Assists Retail Management with operational process consistency across branches, audit preparation, audit finding resolution, and research of complex customer question scenarios.
Provides backup support for overdrafts, fraud software, and related Retail Operations processes.
Regular, reliable attendance is required.

Benefits

High-Deductible Health Plan on the 1st of the month following hire date
Health Savings Account on the 1st of the month following hire
Flexible Spending Accounts on the 1st of the month following hire
Dental Insurance on the 1st of the month following hire date
Vision Insurance on the 1st of the month following hire
Company paid life insurance on your date of hire
Supplemental life and AD&D insurance available on your date of hire
Short-term disability insurance paid for by TBER
Long-term disability insurance paid for by TBER
Employee Assistance Program
Well-Being program
Pet Insurance
Employee Stock Ownership Plan (ESOP) after 6 months of service
401(k) Safe Harbor match up to 4% on the 1st of the month after 6 months of service
Account fees waived and discounts on loans at The Bank of Elk River
Discounts through Wellmark Blue365, LifeMart, Carhartt, and Microsoft Office
Gym Membership/Fitness quarterly reimbursement up to $25 each month
Company picnic, Christmas party, and employee appreciation events
Casual dress days