Retail Operations Specialist

QCR Holdings, Inc.•Springfield, MO

8h•Hybrid

About The Position

The Retail Operations Specialist is responsible for providing support and training to operational retail staff to ensure standard operating procedures and business practices are followed consistently and within compliance. This role will maintain and update all processes and procedures and will collaborate with leaders to communicate changes and updates in a timely manner.

Requirements

Bachelor’s degree in business or related field or an equivalent of education and experience.
Two years of banking, client service, or retail experience.
Strong leadership skills required with a desire to develop others. Strong ability to set clear expectations and influence behavior aligned with our culture.
Solid understanding of various standard financial reports and information.
Capability to interpret, analyze, and communicate financial information effectively to a variety of audiences.
Ability to make sound decisions and exceptions on behalf of the bank.
Capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment.
Capability to utilize various banking software and Microsoft 365 products, with a high level of accuracy and attention to detail.
Strong interpersonal and written communication capabilities.

Responsibilities

Work closely with the Retail Operations Manager to ensure all retail staff follow the standard operating procedures (SOP’s) consistently. Standard operating procedures may include bank software applications, bank forms, and any other policies to ensure compliance with regulations.
Maintain strong knowledge of bank products and services.
Monitor all operational reporting for various locations and manage retail reports such as signature cards, A-9’s, month end, etc.
Perform branch visits to ensure sound retail operations are maintained.
Perform various audits as assigned at locations.
Manage proof errors processing for each branch location.
Support frontline/deposit operations/item processing to make necessary adjustments including reversing and correcting entries.
Manage retail record retention for various locations.
Monitor bank complaint review processes and distribute as needed.
Prepare and file CTR’s and review and approve CTR exemptions.
May provide coverage and back up for the BSA officer for Verafin Alerts.
Collaborate with Fraud Operations and assist with fraud account monitoring.
Assist with Mobile Deposit Review.
Monitor new account tracking and reporting for Courtesy Pay Program.
Monitor overdrafts pay limits, track overdraft fees and work with account officers for re-payment strategies and charge off plans.
Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
Foster and preserve a culture of diversity, equity, and inclusion.
Additional duties and responsibilities may be required to support the company’s mission, vision, and values.