Retail Operations Planner (CPG)

The Honest Company • Minneapolis, MN

38d • Hybrid

About The Position

The Honest Company is seeking a Retail Operations Planner to manage all account servicing responsibilities for their big box and boutique accounts. This role will be crucial in scaling the company's fast-growing retail business by providing an excellent customer service experience for retail customers.

Requirements

• 3+ years experience in supply chain management, warehouse or logistics, preferably in the CPG industry.
• Prior experience in retail execution / planning, customer service, and logistics.
• Experience working with major CPG accounts such as Target, Amazon, Walmart, Kroger, etc. with a proven understanding of vendor compliance requirements.
• Working knowledge of supply chain concepts including but not limited to; lead times, outbound performance, DC operations and customer service management.
• Strong analytical skills with advanced knowledge of Excel.
• Prior experience with True Commerce/SPS Commerce, JDE, Softeon and WMS.
• Strong communication and analytical skills with the ability to prioritize effectively.

Nice To Haves

• Numbers-driven and analytical. Data doesn’t scare you!
• Dedicated and fast-moving. You’re known to operate with passion, urgency, focus, and discipline.
• Calm and confident. You always maintain a friendly disposition -- even (and especially) under pressure.
• Adaptable and ambitious. You will enthusiastically take on other assignments as needed to support your team!

Responsibilities

• Manage retail order processing and fulfillment in alignment with company and customer standards.
• Maintain customer catalogs and manage exceptions (product shortages, master pack issues, x-ref tables).
• Resolve product or service complaints by determining cause, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution.
• Provide order management analysis.
• Provide positive experiences that strengthen business relationships with our customers.
• Track, report, and improve customer service metrics: accuracy, fulfillment rate, damage rate, and adhere to customer compliance requirements.
• Coordinate returns for assigned accounts, review requests and process RAs in accordance with company return policy.
• Coordinate with fulfillment team to ensure that orders are processed in accordance with customer requirements.
• Ensure that necessary documents (BOLs, packing slips) and special handling requirements are properly executed.
• Maintain ongoing communication with customers regarding order status, fill rate, and shipping timelines in conjunction with sales.
• Work closely with Sales to meet revenue recognition goals and track AOP performance.
• Partner with Cross Functional Teams to discuss feasibility and launch new customers.

Benefits

• Comprehensive Health & Wellness (health, dental, and vision plans)
• 401k with Company Match
• Wellness & Fitness (monthly fitness reimbursement, onsite gym for Playa Vista office)
• Generous and flexible vacation policy
• Generous maternity and paternity leave
• Equity for all full-time employees
• Education Reimbursement
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed