Retail Operations Manager (Kalamazoo, MI)
About The Position
The Highland River Group Ashley Furniture is looking for an engaging, results driven Retail Operations Manager (ROM) , with Retail Experience to join our Kalamazoo, MI Management Team . This role requires strong leadership skills, a passion for retail, the ability to motivate and develop team members and will be heavily involved in ensuring Highland River Ashley Furniture customer's expectations are met and exceeded. Are you a sales driver who wants to work in a great culture? We just might be the right fit for you. This position will work out of our beautiful Ashley retail store at 5157 West Main St., Kalamazoo, MI.
Requirements
- 3+ years proven experience in retail management, sales management or related field
- Knowledge and experience in retail operations including commission sales processes
- Proficient in math for handling transactions, inventory counts, reporting, etc.
- Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike.
Responsibilities
- Coach, Observe and Train retail staff, ensuring effective employee orientation and ongoing development
- Development and responsibility for the execution and accountability of all individual and store sales, processes and goals
- Oversee shift management to ensure smooth operations especially during peak hours
- Implement and manage sales processes and strategies to achieve store targets and improve overall performance
- Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
- Foster a positive work environment that encourages teamwork, accountability and professional growth
- Ensure compliance with company policies and procedures while maintaining a safe shopping environment
- Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
- Ability to professionally address and resolve customer issues or complaints
- Maintain professional appearance and image
Benefits
- Competitive Pay
- Paid Time Off (PTO)
- Health, Dental, and Vision Benefits - start right away
- Life and AD&D Insurance - 100% paid by employer
- Short Term Disability - 100% paid by employer
- 401 k with Company Match
- Birthday - Paid Day Off
- Employee Furniture and Mattress Discounts
- Employee Assistance Program
- Professional Development Program
- Promotions from within & much more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
