Retail Operations Manager (North Indiana Market)

Regions Bank•Fishers, IN

22h•Hybrid

About The Position

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. At Regions, the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25+ branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight, support, coaching, and training for the geographies. The Retail Operations Manager position goes beyond reviewing, inspecting operational work in branches, and reacting to issues as they arise. The position will require identifying operational and systematic risks early, investing in strong leaders who can operate independently to create operational excellence, and putting solutions in place so problems do not reoccur. Success in this role is about building a branch network that understands how to solve issues and performs at the highest standards of operational soundness consistently.

Requirements

High School Diploma or GED
Two (2) years of experience in managing a team
Five (5) years of branch operational experience
Ability to travel frequently
Good organizational and time management skills
Good Problem-solving skills capabilities
Good verbal and written communication skills
Knowledgeable of branch processes, policies, and procedures
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong work ethic and self-motivation

Responsibilities

Assists branches with complex operational and service issues
Reviews branch processes and procedures
Inspects branches via the branch visit process to check for compliance with control, risk, and security procedures
Coaches and provides guidance to branch associates to address any operational knowledge gaps
Serves as liaison to central support units and business group partners
Works with the Branch Resolution Team, when needed, to ensure timely responses to complaints
Delivers Branch Manager risk management onboarding and training
Meets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issues
Often meets less clearly defined demands and may influence junior colleagues
May act as a mentor junior staff