Clinic Manager – North Market

Urology America, MSO•Austin, TX

2d•Onsite

About The Position

Urology Austin is seeking a Clinic Manager to lead day-to-day operations at our Atrium clinic, one of our highest volume and most operationally complex locations, serving 300+ patients daily. This is a hands-on, in-clinic leadership role responsible for stabilizing operations, strengthening team performance, and driving accountability across all functions. This leader will be expected to be fully embedded in the clinic, actively supporting workflow, stepping into operations when needed, and setting the standard for both execution and culture.

Requirements

Clinical background strongly preferred (RN, LVN, or comparable experience in a clinical setting)
Minimum of 5 years of experience in a high-volume outpatient or procedural environment
Proven experience managing multidisciplinary teams in a fast-paced setting
Strong understanding of patient flow, clinic operations, and regulatory requirements
Ability to lead in real time, make decisions quickly, and maintain composure under pressure

Nice To Haves

Active RN license in Texas
Experience in urology or surgical specialty clinics
Experience managing clinics with 200+ patients daily
Demonstrated success in improving workflow efficiency and team performance

Responsibilities

Lead and oversee day-to-day operations of the Atrium clinic, ensuring efficient, safe, and consistent performance across clinical and front office workflows
Monitor clinic flow throughout the day and make real-time operational adjustments to support patient throughput, provider efficiency, and staff effectiveness
Maintain a visible presence in clinic operations and step in as needed to support workflow during high-volume periods or operational disruption
Identify operational barriers, inefficiencies, and process gaps, and implement practical solutions to improve performance
Promote a high standard of patient service by ensuring responsiveness, professionalism, and timely issue resolution
Address patient concerns, complaints, and service recovery matters promptly and effectively
Ensure adherence to clinical, regulatory, safety, and privacy standards, including HIPAA, OSHA, and internal policies
Directly supervise clinic team members and provide clear day-to-day leadership, support, and accountability
Lead hiring, onboarding, training coordination, coaching, and performance management for assigned staff
Address conduct, attendance, and performance concerns in a timely and consistent manner
Foster a professional clinic culture rooted in accountability, teamwork, communication, and respect
Partner with leadership and HR as needed on employee relations matters, staffing needs, and performance concerns
Partner closely with physicians and APPs to support clinic efficiency, daily readiness, and operational alignment with patient care needs
Oversee clinic scheduling workflows, provider templates, and staffing coordination to maintain balanced operations and patient access
Anticipate operational issues related to clinic volume, provider needs, and staffing coverage, and respond proactively
Oversee clinic inventory, supply levels, and equipment readiness to support uninterrupted operations
Monitor medication and sample management processes, where applicable, to ensure compliance with internal standards and safety requirements
Maintain cost awareness while ensuring the clinic remains operationally prepared and properly supported
Oversee front desk and patient access workflows, including scheduling, registration, coordination, and communication between clinic teams
Monitor operational trends including volume, staffing, throughput, patient concerns, and workflow performance
Support implementation of clinic-level process improvements, operational initiatives, and policy changes
Provide regular updates to leadership regarding clinic operations, staffing concerns, and opportunities for improvement.
Other duties as assigned