Retail Operations Manager (Kalamazoo, MI)

The Highland River Group•Oshtemo Charter Township, MI

2d•Onsite

About The Position

The Highland River Group Ashley Furniture is looking for an engaging, results driven Retail Operations Manager (ROM), with Retail Experience to join our Kalamazoo, MI Management Team. This role requires strong leadership skills, a passion for retail, the ability to motivate and develop team members and will be heavily involved in ensuring Highland River Ashley Furniture customer's expectations are met and exceeded. Are you a sales driver who wants to work in a great culture? We just might be the right fit for you. This position will work out of our beautiful Ashley retail store at 5157 West Main St., Kalamazoo, MI. About the Highland River Group: The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Our Vision, "Be the Difference", which drives everything we do. For more than 25 years, we’ve taken pride in offering our communities comfortable, livable furniture and mattresses at affordable prices. But we’re especially proud of our community service. Giving back feels great! Come join our team and you can Be the Difference, too! Start your application process here.

Requirements

3+ years proven experience in retail management, sales management or related field
Knowledge and experience in retail operations including commission sales processes
Proficient in math for handling transactions, inventory counts, reporting, etc.
Strong written, verbal, presentation and communication skills are essential for interacting with customers and staff alike.

Responsibilities

Coach, Observe and Train retail staff, ensuring effective employee orientation and ongoing development
Development and responsibility for the execution and accountability of all individual and store sales, processes and goals
Oversee shift management to ensure smooth operations especially during peak hours
Implement and manage sales processes and strategies to achieve store targets and improve overall performance
Maintain high standards of customer service by modeling excellent phone etiquette and interpersonal skills
Foster a positive work environment that encourages teamwork, accountability and professional growth
Ensure compliance with company policies and procedures while maintaining a safe shopping environment
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
Ability to professionally address and resolve customer issues or complaints
Maintain professional appearance and image