Retail Operations Lead
About The Position
The Retail Operations Lead is responsible for overseeing day‑to‑day operations within an assigned area, ensuring business standards, policies, and performance expectations are consistently met. This role serves as the link between frontline team members, customers, and management by providing direction, coaching, and support to drive team productivity and maintain a positive work environment. By coordinating resources and resolving routine operational issues, this role helps ensure efficient operations and strong customer service delivery. The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.
Requirements
- High school education
- 2–4 years experience in relevant field
- Ability to oversee and coordinate project activities in alignment with company standards
- Capability to serve as primary point of coordination between frontline staff and management
- Skill in providing direction, project guidance, and accountability to team members
- Ability to lead projects, ensure deliverables, and maintain operational alignment
- Incumbent must be able to perform the essential functions of the job.
- Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas.
- Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.
Responsibilities
- Ensure projects are delivered with required quality standards and within budget
- Coordinate with customers, store teams, and construction partners on project planning and execution
- Track and report category completions by project
- Support teammate development and enforce safety requirements
- Hires, retains, trains, coaches, guides, directs, and develops direct reports using company‑wide processes, tools and resources
- May delegate work of others and provide guidance, direction and mentoring to indirect reports
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
