Lead Retail Operations

Vail Resorts•Keystone, FL

2d•Onsite

About The Position

The Retail Supervisor is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Requirements

Previous retail sales experience - required
Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
Commitment to exceptional customer service
Basic computer skills
Ability to work a flexible schedule; including nights, holidays and weekends – required
Must be able to lift up to 25 lbs

Nice To Haves

Previous snow sport industry experience - preferred

Responsibilities

Generate sales, and demonstrate and maintain a professional standard of guest service
Responsible for opening and closing store
Evaluate sales trends and create methods for sales growth
Manage retail and rental inventory control and meet or exceed inventory goals
Enforce company cash handling policies and procedures, and other loss prevention policies
Manage sales floor team and rental process
Act as a mentor who can train and lead a sales team with effective communication
Provide great customer service to all guests
Ensure pricing is accurate and current including any and all promotions
Stocks shelves, counters, or tables with merchandise
Other duties as assigned

Benefits

Free passes for employees
Employee discounted lift tickets for friends and family
Free ski lessons
40% retail discounts
Lodging discounts
Food discounts
Gear discounts
Mountain shuttle discounts
401(k) Retirement Plan
Employee Assistance Program
Excellent training and professional development
Referral Program
Health Insurance
Medical Insurance
Dental Insurance
Vision Insurance plans (for eligible seasonal employees after working 500 hours)
Free ski passes for dependents
Critical Illness and Accident plans