Lead Retail Operations
Vail Resorts•Littleton, CO
•Onsite
About The Position
Service is the foundation of everything we stand for at Vail Resorts and our Product Sales Team Leaders are no exception to creating this experience of a lifetime. Through facilitating the sale of tickets to our many resort services such as lift passes, lessons, childcare and more, our friendly agents shine as the key to epic adventures for our guests.
Requirements
- High School Diploma or GED Equivalent
- 2+ years’ experience in customer service or ticket sales required
- Flexibility to work both inside and outside with exposure to the elements
- Must be able to communicate fluently in English
Responsibilities
- Maintain up to date knowledge on resort product on the sales floor, policies, and operations, coordinating with other departments as necessary.
- Lead daily operations of product sales and retail soft goods.
- Receive and assess guest questions, comments and complaints providing timely resolutions
- Monitor and maintain sales facilities, equipment, and inventory
- Other duties as assigned
Benefits
- Free passes for employees
- employee discounted lift tickets for friends and family
- free ski lessons
- 40% retail discounts
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Health Insurance
- Medical Insurance
- Dental Insurance
- Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
