Retail Operations Lead

SAS Retail Services • Salisbury, NC

7d • $48,000 - $55,000 • Onsite

About The Position

The Retail Operations Lead is responsible for overseeing day‑to‑day operations within an assigned area, ensuring business standards, policies, and performance expectations are consistently met. This role serves as the link between frontline team members, customers, and management by providing direction, coaching, and support to drive team productivity and maintain a positive work environment. By coordinating resources and resolving routine operational issues, this role helps ensure efficient operations and strong customer service delivery.

Requirements

• High school education
• 2–4 years experience in relevant field
• Ability to oversee and coordinate project activities in alignment with company standards
• Capability to serve as primary point of coordination between frontline staff and management
• Skill in providing direction, project guidance, and accountability to team members
• Ability to lead projects, ensure deliverables, and maintain operational alignment

Nice To Haves

• Some travel expected

Responsibilities

• Ensure projects are delivered with required quality standards and within budget
• Coordinate with customers, store teams, and construction partners on project planning and execution
• Track and report category completions by project
• Support teammate development and enforce safety requirements
• Hires, retains, trains, coaches, guides, directs, and develops direct reports using company‑wide processes, tools and resources
• May delegate work of others and provide guidance, direction and mentoring to indirect reports

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED