Lead Retail Operations
Vail Resorts•Truckee, CA
•Onsite
About The Position
Responsible for supervising staff and the sales, operational, & merchandising functions of the store to attain maximum profitability, productivity, & a world-class guest service experience. Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career.
Requirements
- 1 year of retail experience, preferably within the outdoor industry
- Ability to communicate fluently with co-workers and guests in accurate spoken and written English
- Maintain a working knowledge of products and trends within the industry
- Proficient in Microsoft Office products; Word, Excel, Outlook
- Commitment to providing exceptional customer service to our guests
- Self-motivated with the ability to multi-task
- Ability to work a flexible schedule; including nights, holidays and weekends
- Previous experience with Retail POS
- Must be able to work in a high volume fast-paced retail location
- HS Diploma or GED Equivalent
Nice To Haves
- Supervisory experience
- Snowsports background
Responsibilities
- Fulfill manager-on-duty responsibilities when scheduled
- Assist in maintaining and administering operational expectations by following company policies and guidelines
- Maintain and model high retail, merchandising and cleanliness standards as set forth by the Store and Regional Manager
- Assist Store Manager to ensure sales are generated while demonstrating and maintaining an enthusiastic and professional standard of guest service
- Maintain all company paperwork according to policies and standards
- Assist in on boarding and training of new employees in POS, product knowledge, guest service, and sales
- Assist Store Manager in communicating company values and goals to the employees
- Manage inventory control and meet or exceed inventory goals
- Enforce company cash handling and other Loss Prevention policies and procedures
- Remain current on new industry products and trends; demonstrate knowledge of products
- Communicate ideas or issues with the Store Manager
- Drive sales through direct communication with store employees to ensure customers are provided with the highest level of customer service, emphasizing courteous and knowledgeable assistance
- Model customer service for employees and promote sales whenever interacting with guests
- Walk the floor regularly for daily MOD responsibilities
- Motivate employees to increase sales, units per transaction and transaction size in day to day sales
- Communicate with Store Manager to ensure smooth business operations
- Ensure that all safety standards are being observed at all times
- Demonstrate and enforce company values and ethics
Benefits
- Highest compensation rates in the industry
- Free pass(es)
- Free ski and snowboard lessons
- 40% retail discounts
- Epic Service training and development
- Wellness benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
- Free Epic Pass to our world-class resorts
- Retail discounts at our stores
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
