Retail Operations & Business Manager
About The Position
Union Bank has called Vermont home since 1891, and we're proud of our local roots. We're a community-focused bank where people come to grow their careers and make a difference. We offer strong benefits, support continuing education, and believe in promoting from within. If you're looking for purpose, opportunity, and a team that cares, you'll find it here! We are seeking a motivated and experienced individual for a Retail Operations and Business Manager position. As the Retail Operations and Business Manager, you will be responsible for the oversight, curation and health of Union Bank’s branch and contact center policies and procedures. Ensure clearly defined procedures for account opening, maintenance, and transaction processing. Collaborate with Security, Compliance, Audit, and Digital partners to ensure a clear procedure road map is in place for all Retail teams.
Requirements
- Related bachelor’s degree and/or Banking experience of 10 years or greater including completion of related banking courses.
- Extensive knowledge of all deposit products and services.
- Familiarity with the principles of lending and related assistance programs, and Treasury Management.
- Proficient knowledge of and experience with platform, teller, and applicable loan origination systems.
- Vendor Management including cash in transit and bank transaction systems.
- Responsible for keeping up to date with pertinent banking regulations and banking principles.
- Data fluency and manipulation: Must be able to intake data from multiple systems and create/maintain dashboards and scorecards.
Responsibilities
- Oversight, curation and health of Union Bank’s branch and contact center policies and procedures.
- Ensure clearly defined procedures for account opening, maintenance, and transaction processing.
- Collaborate with Security, Compliance, Audit, and Digital partners to ensure a clear procedure road map is in place for all Retail teams.
- Vendor Management including cash in transit and bank transaction systems.
- Responsible for keeping up to date with pertinent banking regulations and banking principles.
- Data fluency and manipulation: Must be able to intake data from multiple systems and create/maintain dashboards and scorecards.
Benefits
- Generous Paid Time Off
- Health, Dental, and Life Insurance
- Partially Paid Short- and Long-Term Disability
- Company-Matched 401(k) Retirement Plan
- Bankers' Hours
- Paid Federal Holidays
- Support continuing education
- Promoting from within
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
