Retail online order filler

Michaels • West Fargo, ND

10d • Onsite

About The Position

This Store role in Fargo, North Dakota, provides friendly customer service and helps customers shop, find products, and identify solutions. The team member supports fast, friendly checkout and carries out cash handling according to store standards. The role also assists with online order fulfillment, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), and participates in truck unloading, stocking, planogram work, store recovery, and merchandise maintenance.

The position supports store safety and shrink programs and follows company procedures, policies, and applicable legal requirements. Team members are expected to interact respectfully, remain positive in difficult situations, and represent the organization’s values. The role is cross-trained in Custom Framing sales and production, with other duties assigned as needed.

The work takes place in a public retail store. Public areas are climate controlled, while some stock rooms may not be; occasional outdoor work may occur when retrieving carts or unloading trucks. The frame shop includes a glass cutter and heat press. Work hours include nights, weekends, and early mornings. Applicants must be at least 16 years old and meet applicable federal, state, and local legal requirements.

Requirements

• Must be at least 16 years old.
• Must satisfy applicable federal, state, and local legal requirements of the job.
• Ability to remain standing for long periods.
• Ability to move throughout the store.
• Ability to bend, lift, carry, reach, and stretch regularly.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and find solutions.
• Provide a fast and friendly checkout experience and handle cash according to standards.
• Explain the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers about the Voice of Customer (VOC) survey.
• Assist with omnichannel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POG) processes.
• Complete merchandise recovery and maintenance, including returns and general store recovery, to help keep the store well merchandised and in stock.
• Perform Store In Stock Optimization (SISO) and ad set duties as assigned.
• Support shrink and safety programs.
• Follow standard operating procedures, company programs, policies, and standards to ensure compliance with applicable laws and requirements.
• Interact with others respectfully, remain positive in difficult situations, promote the organization’s vision and values, and serve as a positive role model for team members.
• Cross-train in Custom Framing sales and production.
• Perform other duties as assigned.

Benefits

• 401(k) with employer match, depending on position and eligibility.
• Employee Assistance Program.
• Medical coverage, depending on position and eligibility.
• Dental coverage, depending on position and eligibility.
• Vision coverage, depending on position and eligibility.
• Telemedicine services.
• Flexible spending accounts.
• Commuter benefits.
• Tuition assistance.
• Adoption assistance.
• Various voluntary insurance options.
• Employee discounts.
• Partner discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed