Retail Omni Fulfillment Associate

DICK'S Sporting Goods

4d•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. Our store teammates are passionate about creating an exceptional shopping experience for our customers through their eagerness to help, high brand and execution standards, ability to prioritize and efficient execution of operational processes. This role involves greeting everyone, proactively approaching athletes to understand their needs, supporting their shopping experience, and ensuring merchandise is processed according to established programs and procedures. Teammates are expected to uphold company merchandising and presentation standards, fulfill company-defined customer experience by completing all processes according to service level standards, and assist in all omni fulfillment processes including Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and Curbside pick-up. The role also involves participating in Loss Prevention procedures related to Omni-Channel processes, assisting in daily FedEx Box Count Audits, adhering to safety, loss prevention, and standard operating procedures, maintaining confidentiality, and creating an inclusive store environment. Teammates are expected to take an all-hands-on-deck approach to support the team across the store and perform other tasks as assigned by management.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales, operations, maintenance, or customer-focused experience preferred

Responsibilities

Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
Uphold company merchandising and presentation standards.
Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Assists in completion of all omni fulfillment processes, including: Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and Curbside pick-up.
Participate in Loss Prevention procedures related to Omni-Channel processes.
Assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.