Retail Omni Fulfillment Associate

DICK'S Sporting Goods•Albany, NY

1d•Onsite

About The Position

At DICK’S Sporting Goods, the company believes in the positive impact of sports on lives, with every team member playing a critical role in equipping athletes to achieve their dreams. They are committed to fostering an inclusive and diverse workforce that mirrors the communities they serve. Store teammates are expected to create an exceptional shopping experience through their helpfulness, adherence to high brand and execution standards, ability to prioritize, and efficient operational processes. This includes greeting everyone, proactively assisting customers, and ensuring all merchandise is processed according to established procedures. Teammates are responsible for upholding merchandising and presentation standards, fulfilling customer experience processes, and assisting with omni fulfillment tasks like Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and Curbside pick-up. They also participate in Loss Prevention procedures, including daily FedEx Box Count Audits, and adhere to safety, loss prevention, and standard operating procedures. Maintaining confidentiality of company information and creating an inclusive store environment are also key. The company encourages an all-hands-on-deck approach to support the team and expects teammates to perform other assigned tasks. Success at DICK’S Sporting Goods is achieved by helping athletes, which requires a team dedicated to learning, growing, advancing, and exploring new experiences, embracing bravery, curiosity, and a hunger for new challenges. The company emphasizes that career paths are not always linear and encourages exploration in all directions. DICK’S Sporting Goods is a community united by a passion for sport, striving for personal bests, and upholding values that strengthen performance, foster collaboration, and ignite a desire to win.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales, operations, maintenance, or customer-focused experience

Responsibilities

Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience.
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures.
Uphold company merchandising and presentation standards.
Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Assists in completion of all omni fulfillment processes, including: Ship From Store (SFS), Buy Online Pickup in Store (BOPIS), and Curbside pick-up.
Participate in Loss Prevention procedures related to Omni-Channel processes; assist in completing daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standards.
Fulfill the company-defined customer experience by completing all processes according to our service level standards.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.