Retail Mobile Sales Associate

2020 Mobile Corp•Riverside, CA

1d•Onsite

About The Position

2020 Mobile Corp, a Boost Mobile Platinum Retailer, is seeking outgoing and motivated Retail Mobile Sales Associates to work in its Boost Mobile retail stores. Associates help customers choose phones, plans, and accessories, answer questions, resolve needs, and provide a positive customer experience. The role also includes outbound marketing activities to attract new customers and maintaining relationships with existing customers. New employees receive training, with ongoing training provided to support product knowledge and customer service. The posting lists the position as full-time or part-time and onsite. Bilingual English and Spanish skills are a plus, and Spanish is preferred in some areas.

Requirements

Must be at least 18 years old.
At least 6 months of customer service or sales experience in a retail environment.
Basic knowledge of or experience using computers and mobile phones.
Ability to maintain confidentiality and handle sensitive information.
Legally authorized to work in the United States.
High school diploma or GED.
Ability to stand for long periods on the sales floor.
Ability to move and/or lift up to 15 pounds.

Nice To Haves

Bilingual in Spanish; preferred in some areas.
Excellent written and verbal communication skills.
Professional, energetic, and positive attitude.
Ability to multitask, be detail-oriented, and solve problems.
Previous experience in the wireless retail industry.

Responsibilities

Approach customers, guests, staff, and employees in a friendly, service-first manner and cultivate positive customer relationships.
Follow company standards and regulations and maintain a friendly, warm demeanor.
Answer calls and handle customer requests and questions about services and products.
Maintain standards of personal appearance and grooming.
Communicate effectively with coworkers and team leaders.
Stay informed about pricing, products, and special promotions, and upsell when appropriate.
Operate relevant sales systems.
Work toward sales objectives and meet daily, weekly, and monthly sales goals and checklist requirements.
Participate in special events and marketing events representing Boost Mobile.
Use shift time productively, continue learning, and keep the store clean and presentable.
Contact the District Manager to request additional duties and opportunities to stretch potential.
Assist with other tasks, duties, or projects assigned by management.
Conduct outbound activities to market Boost Mobile brands and products, attract new customers, and maintain relationships with existing customers.