About The Position

As a Merchandising Colleague, also known as a Front of House Colleague, you support an inspiring and seamless in-store experience by moving and placing merchandise, improving sales-floor presentation, maintaining organized and shoppable displays, and keeping pricing and promotional signage accurate. You also welcome customers, offer assistance, and work with colleagues across departments to support sales and create a positive, hospitable environment. Daily work includes updating mannequins and floor layouts according to company directives; greeting customers, listening to their needs, and providing product guidance; recovering the sales floor and fitting rooms; updating signs and pricing; replenishing merchandise; and supporting merchandise moves. You share loyalty-program benefits, help customers complete their shopping, and assist the team with restocking and preparing the department for the next day. The position requires use of computers and other technology, including handheld equipment and cash registers.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Ability to create connections with customers, support sales goals, and participate in sales-boosting events.
  • Ability to create a welcoming environment and foster meaningful customer and colleague conversations.
  • Ability to learn about store products and provide customers with guidance based on their needs and product features and choices.
  • Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
  • Ability to use point-of-sale technology and digital tools.
  • Ability to work with colleagues at all levels and across departments.
  • Ability to talk, lift, move, stand, and reach with arms and hands; stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Move and place merchandise and support merchandise moves.
  • Maintain visually appealing, organized, and shoppable sales-floor displays and fitting rooms.
  • Update mannequins and reset floor layouts in accordance with company directives.
  • Ensure pricing and promotional signage is accurate and up to date.
  • Greet customers, listen to their needs, provide assistance and product guidance, and create a welcoming shopping experience.
  • Support sales goals and participate in sales-boosting events.
  • Acquire new customers by opening credit accounts and sharing loyalty-program benefits.
  • Replenish and restock merchandise and help prepare the department for the next day.
  • Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
  • Collaborate with colleagues across departments and help maintain a positive, hospitable workplace.

Benefits

  • Competitive pay and benefits
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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