Retail Merchandising Support Associate, Brandon - Full Time

Macy's • Brandon, FL

16h • Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, enhances the sales floor’s visual appeal, maintains organized and shoppable displays, and keeps pricing and promotional signage accurate and current. The associate is also a welcoming presence on the floor, greeting customers and offering assistance, while working with colleagues across departments to support sales and a positive, hospitable store environment.

Daily work may include updating mannequins, resetting floor layouts according to company directives, recovering the sales floor and fitting rooms, replenishing merchandise, updating signs and pricing, and assisting with merchandise moves. Associates listen to customers, provide product guidance, share loyalty benefits, and help with credit account applications. They also collaborate with teammates to restock and reorganize departments and prepare the store for the next day. The role involves pursuing sales goals and supporting individual and store results.

Full-time colleagues are typically scheduled 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires regular movement and standing, lifting, reaching, and other physical activities, as well as use of point-of-sale and other technology.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to create connections with customers, contribute to sales goals, and participate in sales-boosting events.
• Ability to foster a welcoming and friendly environment for customers and colleagues.
• Ability to learn about store products and provide customer guidance based on customers’ needs and product features and choices.
• Ability to acquire new customers by opening credit accounts and sharing loyalty benefits.
• Ability to use point-of-sale technology and digital tools.
• Ability to work effectively with colleagues at all levels and across departments.
• Ability to stand for at least two consecutive hours and perform frequent moving, standing, reaching, and talking.
• Ability to lift up to 50 pounds, stoop, kneel, crouch, and climb ladders.
• Close vision, color vision, depth perception, and focus adjustment.
• Ability to use computers and other technology, including handheld equipment and cash registers, and to process register transactions.

Responsibilities

• Execute merchandise movement and placement strategies.
• Enhance the visual appeal of the sales floor and maintain organized, shoppable displays.
• Keep pricing and promotional signage accurate and up to date.
• Update mannequins and reset floor layouts to align with company directives.
• Greet customers, listen to their needs, and provide assistance and product guidance.
• Recover the sales floor and fitting rooms, replenish merchandise, and support merchandise moves.
• Share loyalty program benefits and assist with acquiring new customers by opening credit accounts.
• Use point-of-sale technology and digital tools to support transactions and the shopping experience.
• Work with colleagues across departments to support sales, meet shared goals, and elevate the customer experience.
• Help reorganize departments, restock merchandise, and prepare the space for the next day.
• Meet daily sales goals and contribute to individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed