Retail Merchandise Associate

TJX • Castle Rock, CO

9d • Onsite

About The Position

The Retail Merchandise Associate is responsible for delivering a highly satisfying customer experience through customer engagement and interaction, while maintaining a clean and organized store environment. The role follows operational, merchandise, and loss-prevention standards and may be cross-trained in multiple store areas to support business needs. Associates support a positive store culture through honesty, integrity, and respect, and model customer experience practices with internal and external customers.

The position includes processing customer purchases and returns, promoting credit and loyalty programs, preparing and merchandising products for the sales floor, and helping maintain store recovery, cleanliness, and organization. Associates also support shrink-reduction and safety programs, follow labor laws and company policies, and provide and accept recognition and constructive feedback. Other duties may be assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Ability to multitask and respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfying customer experience by engaging and interacting with customers and embodying customer experience principles.
• Maintain a clean, organized, safe store environment and uphold sales-floor cleanliness and recovery standards throughout the store.
• Follow operational, merchandise, loss-prevention, labor-law, policy, and procedural standards.
• Model customer experience practices with internal and external customers and support a positive store culture through honesty, integrity, and respect.
• Accurately ring purchases and returns and count change according to established procedures.
• Promote credit and loyalty programs.
• Follow merchandising philosophy and procedures, and accurately process and prepare merchandise for the sales floor.
• Initiate and participate in store recovery as needed.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and help maintain a safe environment.
• Provide and accept recognition and constructive feedback.
• Perform other duties as assigned and may work in multiple store areas to support business needs.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical, dental, and vision insurance for associates who meet service or hours requirements
• Health savings account (HSA) for eligible associates
• Health care flexible spending account for eligible associates
• Life insurance for eligible associates
• Short- and long-term disability for eligible associates
• Paid parental leave for eligible associates
• Paid holidays, vacation, and sick time for eligible associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed