Retail Merchandise Associate

TJX • Buford, GA

7d • Onsite

About The Position

The Retail Merchandise Associate is responsible for delivering a highly satisfactory customer experience by engaging with customers, applying customer experience principles, and maintaining a clean and organized store. The associate follows operational, merchandise, and loss-prevention standards and may be cross-trained in multiple store areas to support business needs.

The role supports a positive store culture through honesty, integrity, and respect; processes customer purchases and returns; promotes credit and loyalty programs; prepares and merchandises products for the sales floor; and helps maintain store recovery, cleanliness, safety, and shrink-reduction standards. The associate also provides and accepts recognition and constructive feedback, follows applicable labor laws and company procedures, and performs other duties as assigned.

The position is at Marshalls Store 0839, 1600 Mall of Georgia Blvd, Buford, Georgia. Starting pay is $13.25 to $13.75 per hour, with actual pay determined by relevant skills, qualifications, and experience.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects, with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with customers.
• Model established customer experience practices with internal and external customers.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases and returns and count change according to operating procedures.
• Promote credit and loyalty programs.
• Maintain the merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery throughout the day as needed.
• Maintain organizational, cleanliness, and recovery standards for the sales floor and participate in maintaining and cleaning the entire store.
• Provide and accept recognition and constructive feedback.
• Adhere to labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation benefit
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match, for associates who meet service or hours requirements
• Medical, dental, and vision insurance, for associates who meet service or hours requirements
• Health savings account (HSA), for associates who meet service or hours requirements
• Health care flexible spending account (FSA), for associates who meet service or hours requirements
• Life insurance, for associates who meet service or hours requirements
• Short- and long-term disability coverage, for associates who meet service or hours requirements
• Paid parental leave, for associates who meet service or hours requirements
• Paid holidays, vacation, and sick leave, for associates who meet service or hours requirements
• Auto and home insurance discounts, for associates who meet service or hours requirements
• Scholarship program, for associates who meet service or hours requirements
• Adoption assistance, for associates who meet service or hours requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed