Retail Merchandise Associate

TJX • Rockford, IL

4d • Onsite

About The Position

The Retail Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The associate follows operational, merchandising, and loss prevention standards and may be cross-trained in multiple store areas to support business needs.

The role includes assisting with purchases and returns, promoting credit and loyalty programs, processing merchandise for the sales floor, and maintaining merchandising, recovery, organization, and cleanliness standards. The associate also supports store culture, safety awareness, and shrink-reduction goals while following applicable labor laws, policies, and procedures. Other duties may be assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects, with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Engage and interact with customers to deliver a highly satisfied customer experience and model established customer experience practices.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases and returns and count change according to operating procedures.
• Promote credit and loyalty programs.
• Uphold the merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery throughout the day as needed.
• Maintain sales-floor organization, cleanliness, and recovery standards and participate in maintaining and cleaning the entire store.
• Provide and accept recognition and constructive feedback.
• Follow labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefits
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• For associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; health savings account (HSA); health care flexible spending account (FSA); life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed