Retail Merchandise Associate

TJX • Grand Rapids, MI

1d • Onsite

About The Position

The Retail Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean, organized store environment. The associate follows operational, merchandise, and loss prevention standards and may be cross-trained in multiple store areas to support business needs.

The role supports a positive store culture through honesty, integrity, and respect; accurately processes customer purchases and returns; promotes credit and loyalty programs; and prepares and merchandises products according to company procedures. The associate also participates in store recovery, cleanliness, safety awareness, and shrink-reduction efforts, while following applicable labor laws, policies, and procedures. Other duties may be assigned.

Requirements

• Excellent customer service skills.
• Ability to work a flexible schedule to support business needs.
• Strong communication and organizational skills, with attention to detail.
• Ability to multitask.
• Ability to respond appropriately to changes in direction or unexpected situations.
• Ability to lift heavy objects, with or without reasonable accommodation.
• Ability to work effectively with peers and supervisors.

Nice To Haves

• Retail customer experience preferred.

Responsibilities

• Deliver a highly satisfied customer experience by engaging and interacting with customers and following customer experience principles.
• Role-model established customer experience practices with internal and external customers.
• Support a positive store culture through honesty, integrity, and respect.
• Accurately ring customer purchases and returns and count change according to operating procedures.
• Promote credit and loyalty programs.
• Maintain the merchandising philosophy and follow established merchandising procedures and standards.
• Process and prepare merchandise for the sales floor according to company procedures and standards.
• Initiate and participate in store recovery as needed throughout the day.
• Maintain organizational, cleanliness, and recovery standards on the sales floor and participate in maintaining and cleaning the entire store.
• Provide and accept recognition and constructive feedback.
• Follow labor laws, policies, and procedures.
• Support and participate in store shrink-reduction goals and programs.
• Participate in safety awareness and maintain a safe environment.
• Work across multiple store areas as needed to support business needs.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) associate contributions
• Child care discounts
• Cell phone discounts
• Pet insurance
• Legal insurance
• Credit union
• Referral bonuses
• 401(k) match for associates who meet service or hours requirements
• Medical insurance for associates who meet service or hours requirements
• Dental insurance for associates who meet service or hours requirements
• Vision insurance for associates who meet service or hours requirements
• Health savings account (HSA) for associates who meet service or hours requirements
• Health care flexible spending account (FSA) for associates who meet service or hours requirements
• Life insurance for associates who meet service or hours requirements
• Short- and long-term disability for associates who meet service or hours requirements
• Paid parental leave for associates who meet service or hours requirements
• Paid holidays for associates who meet service or hours requirements
• Paid vacation for associates who meet service or hours requirements
• Paid sick time for associates who meet service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed