Retail Merchandise Associate
About The Position
The Retail Merchandise Associate is responsible for delivering a highly satisfying customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store environment. The associate follows operational, merchandise, and loss-prevention standards and may be cross-trained in multiple store areas to support business needs. The role includes customer service, checkout and return transactions, merchandising, merchandise processing, store recovery, and maintaining cleanliness and safety standards. Associates support a positive store culture and the store’s shrink-reduction goals, and may perform other duties as assigned.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects, with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Model established customer experience practices with internal and external customers.
- Support a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery as needed throughout the day.
- Maintain sales-floor organization, cleanliness, and recovery standards and participate in maintaining the cleanliness of the entire store.
- Give and receive recognition and constructive feedback.
- Follow labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care discounts
- Cell phone discounts
- Pet insurance
- Legal insurance
- Credit union
- Referral bonuses
- 401(k) match, for associates meeting service or hours requirements
- Medical insurance, for associates meeting service or hours requirements
- Dental insurance, for associates meeting service or hours requirements
- Vision insurance, for associates meeting service or hours requirements
- Health savings account (HSA), for associates meeting service or hours requirements
- Health care flexible spending account (FSA), for associates meeting service or hours requirements
- Life insurance, for associates meeting service or hours requirements
- Short- and long-term disability, for associates meeting service or hours requirements
- Paid parental leave, for associates meeting service or hours requirements
- Paid holidays, vacation, and sick leave, for associates meeting service or hours requirements
- Auto and home insurance discounts, for associates meeting service or hours requirements
- Scholarship program, for associates meeting service or hours requirements
- Adoption assistance, for associates meeting service or hours requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
