Retail - Merchandise Associate
About The Position
The Merchandise Associate is responsible for delivering a highly satisfied customer experience by engaging and interacting with customers, following customer experience principles, and maintaining a clean and organized store. The associate adheres to operational, merchandising, and loss prevention standards and may be cross-trained across multiple store areas to support business needs. The role includes serving customers at checkout, promoting credit and loyalty programs, processing merchandise for the sales floor, maintaining merchandising and recovery standards, and contributing to a positive and safe store environment. The associate follows company procedures and applicable labor laws, supports shrink-reduction efforts, and performs other duties as assigned.
Requirements
- Excellent customer service skills.
- Ability to work a flexible schedule to support business needs.
- Strong communication and organizational skills, with attention to detail.
- Ability to multitask.
- Ability to respond appropriately to changes in direction or unexpected situations.
- Ability to lift heavy objects with or without reasonable accommodation.
- Ability to work effectively with peers and supervisors.
Nice To Haves
- Retail customer experience preferred.
Responsibilities
- Model established customer experience practices with internal and external customers.
- Support and embody a positive store culture through honesty, integrity, and respect.
- Accurately ring customer purchases and returns and count change according to operating procedures.
- Promote credit and loyalty programs.
- Maintain the merchandising philosophy and follow established merchandising procedures and standards.
- Process and prepare merchandise for the sales floor according to company procedures and standards.
- Initiate and participate in store recovery throughout the day as needed.
- Maintain sales-floor organization, cleanliness, and recovery standards and participate in maintaining the cleanliness of the entire store.
- Provide and accept recognition and constructive feedback.
- Adhere to labor laws, policies, and procedures.
- Support and participate in store shrink-reduction goals and programs.
- Participate in safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee assistance program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health savings account (HSA) for those meeting service or hours requirements
- Health care flexible spending account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability coverage for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts for those meeting service or hours requirements
- Scholarship program for those meeting service or hours requirements
- Adoption assistance for those meeting service or hours requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
