Retail Member Advisor (Consumer Loan Officer)
About The Position
Member Advisors serve as the Credit Union's primary front-line member service representatives and are responsible for creating an exceptional impression on all our members by offering solutions that help them see banking differently! Key job functions include leading and growing the Credit Union through the addition of new members and the expansion of existing member relationships using probing and interviewing skills, focusing on the growth of the Credit Union's loan portfolios (accept application, underwrite loan, decision loan, close loan), attaining sales goals, and professionally & timely responses to member inquiries by phone, email, chat, and/or in person. Member Advisors also perform transactional and operational responsibilities by learning all aspects of branch and/or contact center operations; protecting against risk of loss and becoming proficient in credit union regulations, policies, and procedures.
Requirements
- Excellent member service experience
- High School diploma or GED equivalent required
- Exposure to a sales and service environment that has sales goals
- Engaging personality with strong communication skills with the ability to influence others
- Experience utilizing Microsoft Office Suite or Google Applications
- Ability to be registered in the Nationwide Multistate Licensing System and Registry (NMLS)
Nice To Haves
- Applicable experience in the credit union or banking industry
Responsibilities
- Leading and growing the Credit Union through the addition of new members and the expansion of existing member relationships using probing and interviewing skills
- Focusing on the growth of the Credit Union's loan portfolios (accept application, underwrite loan, decision loan, close loan)
- Attaining sales goals
- Professionally & timely responses to member inquiries by phone, email, chat, and/or in person
- Accurately performing transactional and operational responsibilities by learning all aspects of branch and/or contact center operations; protecting against risk of loss
- Becoming proficient in credit union regulations, policies, and procedures
- Becomes a lending expert including performing the entire consumer loan process and residential mortgage process from interview to close by accepting, analyzing, underwriting on loan applications up to individual lending authority.
- Provides ongoing support to members via a needs based sales approach of the Credit Union's products and services.
- Becomes a Credit Union ambassador and fluent in all branch operations.
- Develops new business and maintains an active pipeline via outbound sales calls and business development initiatives to ensure individual and team sales goals are accomplished
Benefits
- Monthly INCENTIVE earning potential of up to an additional $5.00 per hour based on production
- Quarterly BONUS earning potential
- Generous paid time off of 160 hours per year (4 weeks) starts accruing day 1
- Paid holidays equates to an additional 10 days off per year
- FREE health, dental, vision insurance
- FREE telemedicine services for all team members (and your immediate family)
- 401(k) plan with company match of 100% up to 6%
- Active wellness program with gym membership reimbursements and more!
- Additional benefits such as cancer, critical illness, accident, and life insurance options
- Dependent Care flexible spending account
- Mental Health resources
- Community involvement opportunities provide an additional 8 hours of paid time off to serve
- Career development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
