Retail Market Manager I

Trustmark Bank•Mobile, AL

19d•Onsite

About The Position

This position will be responsible for providing coaching to branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives. The role involves cross-training, leading, and developing a team of associates to promote maximum productivity, engagement, succession planning, and overall contribution to strategic organizational goals. The Retail Market Manager I will provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers, holding the team accountable for achieving these goals. The role also includes conducting branch visits to ensure adherence to bank policies, successful implementation of new products and services, and to develop and maintain strong relationships with branch associates. Key responsibilities include monitoring, measuring, and managing sales and business development programs, enhancing operational efficiencies by monitoring branch processes, identifying work flow issues, and offering solutions. Building strong partnerships with colleagues across the enterprise is essential for collaboration and removing roadblocks. The position ensures comprehensive policies, procedures, and appropriate controls are in place for prudent consumer banking that complies with the bank’s risk appetite, including loan and credit quality. Collaboration with the Risk division is required to ensure consumer banking is prudent and the non-performing loan ratio is within acceptable risk tolerance limits. The role actively participates in and creates opportunities for branch leadership and consumer lenders to engage with community organizations for business development and to demonstrate commitment to the local community. Additional duties may be assigned.

Requirements

Bachelor’s degree in finance, business or related field or commensurate work experience
Minimum ten years of sales and customer service experience, preferably in a retail banking environment
Minimum seven years retail branch management experience, including managing multiple branch or retail locations
Proven record of success building and growing consumer relationships
Minimum five years of progressive leadership experience in building, motivating and coaching successful teams
Prior experience with lending involving strong credit knowledge and skills which align with the established qualification standards
Prior experience with coaching teams to provide innovative solutions tailored to customer needs
Influential communication with the ability to coach by observation and interaction, focused on continually developing and mentoring the team
Strong financial and business acumen which includes knowledge of bank products/services, lending/fair lending, collateral management, and regulations in a retail banking environment
Excellent verbal, written and interpersonal communication skills
Demonstrated ability to solve practical problems
Demonstrated ability to hold team members accountable to high standards of performance
Demonstrated ability to lead change and follow through on change initiatives
Demonstrated experience with sales strategy and sales process development
Excellent PC skills, including word processing and spreadsheets via Microsoft Office products as well as custom applications and system
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment
Must be able to exercise confidentiality with sensitive information

Responsibilities

Provide coaching to branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives.
Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals.
Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers. Hold team accountable for achieving goals.
Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates.
Monitor, measure and manage sales and business development programs.
Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions.
Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success.
Ensure there are comprehensive policies and procedures and appropriate controls in place to ensure consumer banking is prudent and in compliance with the bank’s risk appetite including loan and credit quality.
Collaborate with the Risk division to ensure consumer banking is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits.
Actively participate and create opportunities for branch leadership and consumer lenders to participate in community organizations to source business development opportunities and demonstrate commitment to the local community.
Perform additional duties as assigned.