Retail Marine Sales Associate

VANCE OUTDOORS INC•Hebron, OH

2d•Onsite

About The Position

This position is primarily responsible for assisting customers throughout the boat-buying process, from initial contact through delivery and follow-up, while providing an exceptional customer service experience. The role involves hourly pay plus commission and is a full-time position, typically Tuesday through Saturday. Benefits include medical, dental, vision, and paid time off.

Requirements

Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Knowledge of Inventory Software.
Knowledge of Order Processing Systems.
Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
Frequently required to stoop, kneel, crouch, or crawl.
Occasionally required to climb or balance or smell.
Must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

One to three months related experience and/or training

Responsibilities

Greet and assist customers in the showroom, at boat shows, and through phone, email, and online inquiries.
Identify customer needs and recommend boats, motors, trailers, and marine accessories that best fit their lifestyle and budget.
Conduct product demonstrations and walkarounds of boats and marine equipment.
Explain features, benefits, warranties, financing options, and protection plans.
Generate and follow up on sales leads.
Prepare purchase agreements, sales paperwork, and customer documentation accurately.
Coordinate with the finance, service, and delivery departments to ensure a seamless customer experience.
Schedule and participate in boat deliveries and customer orientations.
Maintain knowledge of current inventory, manufacturer programs, and industry trends.
Assist in maintaining showroom displays, inventory presentation, and lot organization.
Attend sales meetings, manufacturer training, and dealership events.
Handles all aspects of customer service (internal and external customers alike).
Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
Responsible for promoting a positive culture within the department/store.
Cleans and organizes work areas.
Enforces safety, health, and security rules.
Adhere to all company policies and procedures.
All other duties as required by management.