Retail Manager

RWB Thrift•Escondido, CA

About The Position

The Retail Manager at RWB Thrift oversees retail operations and has direct responsibility for activities on the sales floor. The role focuses on customer experience, sales and profitability, maintaining company standards in customer areas, and ensuring fast, accurate, friendly service. The manager works alongside the team to observe, assess, and coach performance and set daily work expectations, linking activities to productivity and business results. The role also trains and develops Retail Supervisors, ensuring they have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within provided instructions, prescribed routines, and standard accepted practices.
Ability to understand written and spoken English instructions and communicate verbally and in writing in English may be necessary for interactions with people who primarily use English.
Ability to safely perform essential job functions in accordance with applicable standards and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods and perform regular repetitive motions and manual tasks.
Ability to maintain balance on narrow, slippery, or erratically moving surfaces and during agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.

Nice To Haves

Proficiency in both English and Spanish.
High school diploma or GED.
Previous thrift, retail, warehouse, or customer-facing experience; experience is preferred but not required.

Responsibilities

Oversee day-to-day retail operations and ensure the sales floor is organized, stocked, and visually appealing.
Manage the retail floor schedule to ensure adequate coverage and alignment with business needs.
Ensure products from the backroom are processed efficiently and displayed on the sales floor.
Drive sales and profitability by optimizing retail processes and improving the customer shopping experience.
Monitor and analyze sales data, identify trends and opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor retail supervisors, providing ongoing coaching, feedback, and development opportunities.
Conduct regular performance evaluations and manage performance fairly and equitably.
Ensure retail supervisors have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.
Manage staffing levels to meet business needs and respond to fluctuations in retail demand.
Optimize labor utilization and minimize overtime expenses through retail floor scheduling.
Assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding for new hires and support them through the process.
Maintain an open-door policy so employees can raise concerns without fear of retribution.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while maintaining confidentiality.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, regulatory guidelines, and state and federal requirements, including wage and hour rules, human rights, and equal employment opportunities.
Maintain a clean, organized, and safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Collaborate with the General Manager and Production Manager to align retail goals with store objectives.
Communicate with other departments to support smooth operations and business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Support the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics, identify areas for improvement, and implement strategies to improve productivity, efficiency, and business results.