Manager, Retail

Pyramid Global Hospitality

1d•Onsite

About The Position

The OKANA Candy Co. Manager is responsible for leading all operations of OKANA Candy Co., a vibrant sweets and ice cream shop offering whimsical candy creations and specialty craft ice creams. This leader ensures exceptional guest experiences, maximizes profitability, maintains product quality, and upholds brand standards. The Manager fosters a fun, nostalgic environment for guests of all ages while managing day-to-day operations, inventory, and team performance. The OKANA Resort is part of Pyramid Global Hospitality, a leading hospitality company that offers career opportunities and has a steadfast commitment to putting people first.

Requirements

Minimum 3 years of retail or food & beverage management experience; specialty shop or confectionery experience preferred.
Strong leadership and team development skills.
Proven ability to manage budgets, control costs, and achieve revenue goals.
Excellent guest service and communication skills.
Knowledge of food safety, sanitation, and health compliance standards.
Flexible schedule availability, including evenings, weekends, and holidays.

Nice To Haves

specialty shop or confectionery experience preferred

Responsibilities

Oversee daily operations of OKANA Candy Co., including opening/closing, staffing, inventory, and cash handling.
Develop and maintain merchandising standards that highlight product variety and seasonal promotions.
Monitor inventory levels, manage vendor relationships, and coordinate purchasing.
Ensure compliance with all health, safety, and sanitation regulations.
Analyze sales data, control labor and cost of goods, and meet financial targets.
Provide hands-on leadership and support to team members during peak hours.
Collaborate with resort leadership on marketing, promotions, and guest experience initiatives.