Retail Manager

4d•$70,304 - $75,304•Onsite

About The Position

As the Retail Manager at RWB Thrift, you oversee retail operations and have direct responsibility for activities on the sales floor. Working with the store leadership team, you help create a positive work environment, maximize sales opportunities, and provide exceptional customer service. You oversee day-to-day sales-floor functions, uphold company standards in customer areas inside and outside the store, support fast and accurate service, and connect daily actions to productivity and business results. Your supervision includes working alongside employees to observe, assess, and coach performance and set daily expectations. You are responsible for training and developing Retail Supervisors so they can effectively supervise retail activities, maintain store standards, and achieve sales targets. The role also includes staffing and scheduling, recruitment and onboarding, employee support, safety and regulatory compliance, coordination with store leadership and other departments, administrative assistance, and monitoring and reporting retail performance metrics. The position involves regular interaction with customers, donors, and coworkers in a consistently busy, noisy, brightly lit retail and production environment. Employees may be asked to switch tasks or departments and are expected to work in assigned areas. English proficiency may be necessary for understanding instructions and communicating with English-speaking customers, donors, colleagues, and supervisors; proficiency in both English and Spanish is preferred. Employment eligibility is verified through E-Verify. The employer is an equal opportunity employer and provides reasonable accommodations for qualified individuals with disabilities.

Requirements

Excellent verbal and written communication skills, including the ability to communicate effectively with internal and external customers.
High level of computer proficiency, including MS Office, Teams, Outlook, and HRIS.
Ability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices.
Ability to perform essential job functions safely and meet qualitative and quantitative productivity requirements.
Ability to occasionally lift and carry up to 25 pounds and frequently exert up to 25 pounds of force.
Ability to stand for extended periods.
Ability to perform repetitive motions and tasks requiring manual dexterity and fine motor skills, including reaching, grasping, holding, and turning.
Ability to maintain balance and agility on narrow, slippery, or erratically moving surfaces and while performing agile tasks.
Visual acuity at 20 inches or less and 20 feet or more.
Must wear closed-toe shoes for safety.
Ability to work effectively in a fast-paced, busy, noisy, and brightly lit environment.
Ability to interact regularly with customers, donors, and coworkers and to work in assigned tasks or departments as operational needs require.

Nice To Haves

Proficiency in both English and Spanish is preferred.
High school diploma or GED is preferred.
Previous thrift, retail, warehouse, or customer-facing experience is preferred but not required.

Responsibilities

Oversee day-to-day retail operations and ensure the sales floor is organized, stocked, and visually appealing.
Manage sales-floor schedules to ensure adequate coverage and alignment with business needs.
Ensure products from the backroom are processed efficiently and displayed on the sales floor.
Drive sales and profitability by improving retail processes and the customer shopping experience.
Monitor and analyze sales data, identify trends and opportunities, and adjust strategies to meet business goals.
Train, develop, and mentor Retail Supervisors and provide ongoing coaching, feedback, and development opportunities.
Conduct performance evaluations and manage performance fairly and equitably.
Ensure Retail Supervisors have the skills and resources to supervise retail activities, maintain store standards, and achieve sales targets.
Manage staffing levels and adjust the workforce to accommodate changing retail demands.
Optimize labor utilization, minimize overtime expenses, and assist with employee scheduling and timekeeping monitoring.
Review candidates in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates.
Facilitate onboarding and support new hires through their transition into their roles.
Maintain an open-door policy for employee concerns.
Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while maintaining confidentiality.
Support employees by sharing resources, resetting passwords, addressing workplace injuries, answering payroll questions, managing employee relations and FMLA requests, and explaining company-sponsored benefits.
Ensure compliance with company policies, procedures, regulatory guidelines, and state and federal regulations.
Maintain a clean, organized, and safe retail area; follow safety protocols to prevent accidents and maintain equipment.
Work with the General Manager and Production Manager to align retail goals with store objectives.
Communicate with other departments to support smooth operations and achieve business targets.
Monitor turnover, identify trends, and use insights to inform recruitment strategies.
Assist the General Manager with supply orders, bill and requisition submissions, and ad hoc data entry as time allows.
Monitor and report retail metrics, identify areas for improvement, and implement strategies to improve productivity, efficiency, and business results.