Retail Manager - Boats ATV Marine

Bass Pro Shops•Richfield, WI

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a strong commitment to world-class customer service and is responsible for creating a pleasant and productive shopping experience. The manager meets or exceeds company financial plans, executes sales plans, opens and closes the store, and assumes Manager on Duty responsibilities. The Retail Manager maintains corporate planograms and staffs departments with service-oriented associates. They participate in interviewing and selection, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, prepare weekly schedules, and coach and motivate associates. The role also resolves customer and associate issues and carries out supervisory responsibilities in accordance with company policies and applicable laws. The manager provides a legendary experience for every customer by helping with buying decisions, identifying and evaluating customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role exercises independent judgment within company policies and procedures, analyzes problems and needs, and may make recommendations affecting policies, procedures, and practices. Travel is not required.

Requirements

A minimum of 3–5 years of retail management experience with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information.
Ability to read and analyze reports and write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale systems, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-based management approach.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant and productive shopping experience for customers.
Meet or exceed company financial plans and execute sales plans as directed by the company.
Open and close the store and perform Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly work schedules; and coach and motivate associates.
Resolve customer and associate issues.
Conduct supervisory activities in accordance with company policies and applicable laws, including hiring and training, planning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints and problems.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems and conduct needs assessments, applying independent judgment within company policies, procedures, and objectives.