Retail Manager - Boats ATV Marine

Bass Pro Shops•Richfield, WI

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer-service commitment, helps ensure a pleasant and productive shopping experience, and is responsible for meeting or exceeding Company financial plans and executing Company sales plans. The manager opens and closes the store and serves as Manager on Duty. The position also involves maintaining Corporate Office planograms and leading department associates through hiring, training, scheduling, coaching, performance evaluation, and issue resolution. The manager assists customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within general company policies and procedures, using independent judgment to analyze problems, assess needs, and recommend changes to policies, procedures, and practices.

Requirements

Minimum of 3–5 years of retail management experience with responsibility for one or more Sales Departments.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret financial, legal, and technical information and read and analyze reports.
Ability to write reports and business correspondence.
Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Demonstrated use of a team-management approach.

Responsibilities

Support a strong commitment to world-class customer service and ensure a pleasant, productive shopping experience.
Meet or exceed Company financial plans and execute Company sales plans.
Open and close the store and assume Manager on Duty responsibilities.
Maintain planograms established by the Corporate Office.
Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; and coach and motivate associates.
Resolve customer and associate issues.
Carry out supervisory responsibilities, including hiring, training, planning and assigning work, directing and evaluating performance, rewarding and disciplining associates, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Analyze problems and perform needs assessments; use independent judgment to adapt broad guidelines and make recommendations affecting policies, procedures, and practices.