RETAIL MANAGER - Eastern Maine Medical Center - Ba

Compass Group•Bangor, ME

1d•Onsite

About The Position

Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually. The Retail Food Service Manager leads daily retail operations and supervises a team of approximately 25–30 employees, including multiple supervisors and team leads. This role partners closely with the Patient Services Manager, Inventory Manager, Chef, Sous Chef, Clinical Manager, and Senior Director to meet performance, quality, and satisfaction goals across the retail program. Eastern Maine Medical Center is a 400-bed hospital, and the retail café operates multiple food and beverage concepts, generating approximately $80,000–$90,000 in weekly sales.

Requirements

Associate’s degree with three or more years of relevant experience
1–3 years of retail foodservice management experience, preferably in healthcare or high-volume environments
Strong background in retail operations and people management
Experience managing cash-handling operations and point-of-sale systems
Knowledge of foodservice trends with a focus on quality, sanitation, cost control, marketing, and presentation
Proven leadership, coaching, and team-development skills
Strong written and verbal communication skills across all organizational levels
Financial, budgeting, and analytical skills
Proficient in Microsoft Office, email, and general computer systems

Nice To Haves

Bachelor’s degree in Food Service Management, Hospitality, Business, or related field preferred
P&L accountability and experience in contract-managed services preferred
Retail marketing experience highly desirable

Responsibilities

Lead and oversee all retail café operations, ensuring compliance with corporate policies, presentation standards, and regulatory requirements
Plan and supervise special events and retail promotions
Manage hiring, training, coaching, and performance of hourly team members and supervisors
Ensure excellent customer satisfaction and positive public relations through efficient and safe use of resources
Train staff on customer service standards, portion control, cashier procedures, and food safety/sanitation
Maintain cash controls, payroll records, and accurate financial reporting
Implement and monitor cash handling procedures to prevent loss or theft
Complete all required daily, weekly, and monthly reports within established timelines
Communicate effectively with team members, hospital leadership, patients, and families
Drive sales performance while maintaining operational efficiency and cost controls

Benefits

Flexible Paid Time Off
Benefits
401K
Training
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Parental Leave
Holiday Time Off (varies by site/state)
Personal Leave
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws