Retail Manager - Operations

Bass Pro Shops • Thornton, CO

2d

About The Position

The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer service commitment, seeks to provide a pleasant and productive shopping experience, and is responsible for meeting or exceeding company financial plans and executing sales plans. The manager opens and closes the store and serves as Manager on Duty.

The position maintains corporate planograms and leads department staffing and development, including interviewing and selection, coordinating training, preparing or approving performance appraisals, recommending merit or promotional increases, preparing weekly schedules, coaching, and motivating associates. It resolves customer and associate issues and performs supervisory duties under company policies and applicable laws, including assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints.

The Retail Manager helps provide a legendary customer experience by identifying and evaluating customer needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role requires independent judgment within company policies and procedures, analysis of problems and needs, and recommendations affecting policies, procedures, and practices. Travel is not required. The listed starting pay rate is $57,784 to $62,000.

Requirements

• Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
• Ability to calculate figures and amounts such as discounts, commissions, and percentages.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret financial, legal, and technical information and read and analyze reports.
• Ability to write reports and business correspondence.
• Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
• Ability to conduct meetings and presentations for groups.
• Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
• Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
• Demonstrated use of the team concept of management.

Responsibilities

• Supervise one or more Sales Departments, including merchandise presentation, inventory control, pricing, sales enhancements, staffing, and customer service.
• Support a strong commitment to customer service and ensure a pleasant and productive shopping experience.
• Meet or exceed company financial plans and execute sales plans as directed.
• Open and close the store and assume Manager on Duty responsibilities.
• Maintain planograms established by the Corporate Office.
• Interview and select associates, coordinate training, prepare or approve performance appraisals, recommend merit or promotional increases, and prepare weekly work schedules.
• Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
• Resolve customer and associate issues.
• Perform supervisory duties, including planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; and addressing complaints.
• Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
• Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
• Analyze problems, assess needs, adapt guidelines to achieve desired results, and make recommendations affecting policies, procedures, and practices.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions
• Medical benefits
• Dental benefits
• Vision benefits
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401(k) retirement savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed