Retail Manager

Emerald Queen Hotel & Casinos•Fife, WA

52d•Onsite

About The Position

The Retail Manager is responsible for the overall leadership, financial performance, and daily operation of a boutique gift shop located within Emerald Queen Casinos (including both physical locations of Tacoma and Fife). This position combines strategic retail leadership with hands-on execution to deliver an exceptional shopping experience for casino guests, hotel visitors, entertainment patrons, and local customers. The Retail Manager is accountable for maximizing sales, profitability, inventory productivity, merchandising excellence, and team performance while maintaining the highest standards of customer service and operational execution. The ideal candidate possesses strong merchandising instincts, exceptional analytical and financial skills, and the ability to build a high-performing retail team.

Requirements

5+ years retail management experience.
Buying and merchandising experience required.
Experience managing a retail P&L.
Inventory planning experience.
Experience supervising employees.
Experience using retail POS systems.
Advanced Microsoft Excel proficiency.
Proficiency with Retail POS systems (Agilysys/Infogenesis).
Proficiency with Inventory management software (Redrock).
Proficiency with Microsoft Excel (intermediate).
Proficiency with Microsoft Word.
Proficiency with Microsoft Outlook.
Stand and walk for extended periods.
Lift up to 40 pounds.
Climb ladders.
Move fixtures and merchandise.
Work evenings, weekends and holidays.
Perform physical merchandising and floor set activities.

Nice To Haves

Bachelor's degree in Business, Retail Management, Merchandising, Marketing or related field preferred.
Equivalent retail leadership experience may be considered.

Responsibilities

Own the complete customer shopping experience through compelling visual merchandising and store presentation.
Develop and execute seasonal merchandising strategies throughout the year.
Create impactful feature presentations highlighting new arrivals, seasonal collections, promotional merchandise, local and regional products, Tribal merchandise, and event-specific assortments.
Maintain exceptional visual standards throughout the store to maximize sales while supporting ease of shopping.
Continuously refresh displays to maintain customer interest by utilizing sales analytics to optimize product placement.
Coordinate fixture placement and floor sets.
Develop signage standards for pricing, promotions and storytelling.
Monitor merchandise presentation throughout each day.
Develop profitable assortments using customer insights, sales analytics and retail best practices.
Develop annual merchandise assortment plans.
Analyze sales trends, sell-through, inventory productivity, gross margin, and seasonal demand.
Forecast inventory needs and develop simple open-to-buy plans.
Identify opportunities for new brands and product categories; manage vendor relationships (either direct or through Faire/marketplace).
Maintain balanced assortment across key categories: Apparel, Jewelry, Gifts, Souvenirs, Local products, Luxury items, Seasonal merchandise.
Minimize markdown exposure through effective buying; analyze slow-moving inventory and develop action plans.
Manage replenishment strategies.
Ensure inventory accuracy and oversee cycle counting (September/February).
Build and develop a highly engaged retail team committed to outstanding guest service.
Recruit, interview, hire, train retail associates.
Coach staff on customer service, product knowledge, selling techniques, merchandising, and POS procedures.
Conduct performance evaluations and develop individual employee goals.
Create work schedules that maximize productivity while controlling payroll (attendance management).
Address employee performance concerns and resolve workplace conflicts professionally.
Partner with Human Resources regarding employee relations and maintain compliance with both Gaming and Tribal employment policies.
Drive profitable business performance through disciplined financial management.
Own store P&L performance.
Develop annual sales plans and operating budgets.
Monitor daily, weekly and monthly business trends and utilize to forecast sales/expenses.
Monitor, analyze, and develop action plans to optimize sales, margin, labor, expenses, and productivity (turn, assortment mix, markdowns, shrink control).
Present financial performance updates to leadership.
Ensure efficient daily operations that support a best-in-class retail environment.
Oversee daily store operations and ensure store readiness before opening.
Manage stockroom organization and inventory flow maintaining backroom standards.
Ensure FIFO (first in first out) processes are strictly adhered to where appropriate.
Monitor lighting and replace fixtures as needed and coordinate facility maintenance requests.
Manage store supplies.
Optimize fixture utilization and coordinate seasonal floor moves.
Manage receiving procedures and ensure accurate inventory transfers.
Maintain security standards and support loss prevention initiatives.
Maintain compliance with all casino, Tribal and regulatory policies.