Retail Manager - Operations
About The Position
The Retail Manager supervises one or more Sales Departments within the store, overseeing merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development, and customer service. The role supports a world-class customer experience and is accountable for meeting financial plans and executing company sales plans. The Retail Manager opens and closes the store and assumes Manager on Duty responsibilities. The position includes staffing and developing service-oriented associates, maintaining corporate planograms, resolving customer and associate issues, and carrying out supervisory responsibilities in accordance with company policies and applicable laws. The manager assists customers with buying decisions by identifying their needs, recommending products, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. Duties are performed within company policies and procedures, with independent judgment used to analyze problems and adapt broad guidelines to achieve desired results.
Requirements
- Minimum of 3–5 years of retail management experience, with responsibility for one or more Sales Departments.
- Ability to calculate figures and amounts such as discounts, commissions, and percentages.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret financial, legal, and technical information and read and analyze reports.
- Ability to write reports and business correspondence.
- Ability to present information effectively and respond to questions from managers, associates, customers, and the public.
- Ability to conduct meetings and presentations for groups.
- Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
- Strong interpersonal skills and ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
- Demonstrated use of a team-based management approach.
Responsibilities
- Support a strong commitment to world-class customer service and provide a pleasant, productive shopping experience.
- Meet or exceed company financial plans and execute sales plans as directed.
- Open and close the store and perform Manager on Duty responsibilities.
- Maintain planograms established by the Corporate Office.
- Staff departments with service-oriented associates; participate in interviewing and selection; coordinate training; prepare or approve performance appraisals; recommend merit or promotional increases; prepare weekly schedules; coach and motivate associates.
- Resolve customer and associate issues.
- Carry out supervisory responsibilities, including hiring and training, assigning and directing work, evaluating performance, rewarding and disciplining associates, and addressing complaints.
- Assist customers with buying decisions by identifying and evaluating needs, recommending products, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
- Analyze problems and perform needs assessments; use independent judgment to adapt guidelines and recommend changes affecting policies, procedures, and practices.
Benefits
- Discounts on retail merchandise, restaurants, resorts, and conservation attractions
- Medical benefits
- Dental insurance
- Vision insurance
- Health Savings Account
- Flexible Spending Account
- Voluntary benefits
- 401(k) retirement savings
- Paid holidays
- Paid vacation
- Paid sick time
- Bass Pro Cares Fund
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
